Contact Little Caesars Customer Service

I ordered pizza from y'all and a dasher picked it up and I never received my pizza. I was supposed to get a refund but never received it

We ordered one hot and ready pepperoni pizza and one hot and ready cheese pizza, and I stood for one hour waiting. They still messed up my order and did not get my cheese pizza at all; I got both pepperoni, and they were burnt and weren't even hot when we got them.

When we tried to call, they did not answer. Poor customer service and poor excuse for a pizza.

Subject: Formal Complaint Regarding Poor Experience at Katy Little Caesars Location
Dear Little Caesars Customer Service,
I am writing to formally share my disappointing experience at the Little Caesars located at 7493 Katy Fort Bend Rd. in Katy, TX, on the evening of [insert date].

I am a long-time loyal customer my children and I order from Little Caesars several times a week but the way this situation was handled has left me frustrated and questioning whether to continue bringing my business here.
I had seen your football season promotion for $4.99 large pizzas with the PIZZAPIZZA discount code and decided to order for my family and guests. I needed eight pizzas, so I placed four separate online orders (one paid in advance, three to be paid in-store). Nowhere in the promotion details did it state that the offer was limited to one per customer. Each order was placed separately with different pizzas, well in advance of my 6:15 p.m.

pickup time.
When I arrived at the store, the manager questioned whether I really wanted all those pizzas, and claimed he had tried to call me, even though I never received a call, email, or notification of any kind. Despite my orders being placed around 5:205:30 p.m., I was told only one was prepared, and I had to wait another 15 minutes for the rest. When my order was finally handed to me, the pizzas were mixed up: instead of 1 pineapple, 4 sausage, 1 ham, and 2 pepperoni, I received 2 ham, 2 sausage, and 6 pepperoni.
I pointed out the mistake, explaining that pineapple was important as it was the one pizza I personally enjoy. The manager told me it would take another 15 minutes.

I went home briefly to feed my family, then returned, only to be told by the same manager, Oh, I didnt think you were really going to come back, forcing me to wait even longer. In the end, I did not get home with the correct pizzas until 7:30 p.m. more than an hour after my scheduled pickup. At no point did the manager apologize for the mistakes, delays, or inconvenience.
As a single mother of three two of whom are on the autism spectrum Little Caesars has been a go-to for us because of its affordability and convenience.

This experience, however, was stressful, disappointing, and far from the quality I expect from your company. Furthermore, if the promotion truly is one per customer, it should be clearly stated in the app, advertisements, and commercials to avoid misleading situations like this one.
I respectfully request that this complaint be taken seriously, and I would appreciate a formal apology for how this was handled. In addition, I believe compensation is appropriate whether in the form of a refund for the incorrect order or a customer service incentive to make up for the time, money, and frustration this caused me and my family.
I have proof of my orders and call logs showing I was never contacted.

I am happy to provide these if needed. Please have someone reach out to me at your earliest convenience.
Thank you for your time and attention to this matter.
Sincerely,
Cheyenne Hill
713384****
ch15824@***.com

Food service very poor takes more that an hour to get 1pizza let alone 7 never got my order placed it on app at 11:01 am for it to be picked up at 5:30 went and order was not ready waited never got my order by then it was 6:45 order was still not ready so had to leave w no pizza and no refund. Poor customer service too.