Called ahead to setup my order for pizza and 2 orders of Italian cheese bread. The rep told me it would be 10 minutes.
I arrived with my family 25 minutes later due to driving and traffic andthe food was not even made yet. My family and I had to sit in the parking lot (sleeping child in car) for an additional 15 of our arrival before the food was even made. Why tell a customer 10 minutes if you know you're busy and will take longer than normal? Let the customer know.
And all the rep could tell me when I walked in after my girl walks in was we are busier than normal and we'll get your order out to you shortly.
That is poor customer service. I will never go to that location again and it's inconvenient because it's down the street from my house and next to my phone provider.
Product or Service Mentioned: Little Caesars Customer Care.
Reason of review: Order processing issue.